Customer service with passion makes a difference. You can feel it. You know it when you get it.
An example - my company recently changed cleaning contractors; you know the people in blue uniforms who sweep and clean and who seem to change with alarming frequency . (A small digression; they make a huge difference to our lives and you see them every day so be friendly and grateful to them a quick hello is really appreciated.)
The new team are pleasant enough as people and seem to be full of activity doing the regular cleaning stuff. They sweep, their managers buzz around and they all fill in the standard inspection forms. So seemingly all is well. However, actually things are just almost OK, but are certainly not to the right standard. The floors don't quite sparkle, often there are shortages of paper and unexpected messes seem to take a long time to be cleared.
On our floor the old contractors had a super team. As far as I could understand (they were immigrants and we didn't really have a common language) they were actually a husband & wife team.
What is for certain is that the worked very hard and
cared for our office just like it was their own home. They did extra inspections and made sure that everything was just right or even better. I am sure that our toilets and kitchen were as clean as in their home. They cared- actually they really cared and they had pride when you showed appreciation. Some other company now has their services and is very lucky - Anna & Anatoly come back we miss you!
They were true cleaning professionals and worked from the heart and it really showed. The new team just do their job and that also really shows. We all appreciate people who are customer passionate.
We need that professional passion in all our products - that is a difference that the customer notices. It is true differentiation.
No comments:
Post a Comment